An AI agent for WhatsApp conversations
Handle common customer questions, support requests and lead qualification with AI that answers from your own knowledge base — and hands the conversation to your team when a human is needed.
How the AI agent works
Grounded in your content, with clear boundaries and human escalation.
AI customer conversations
Natural replies to customer questions inside WhatsApp threads.
Knowledge base
Add your product, policy and FAQ content as the agent's source material.
Automated responses
Resolve repeat questions without waiting for an available agent.
Lead qualification
Ask qualifying questions and capture answers on the contact record.
Customer support
Assist with common support topics and collect details for your team.
Human handoff
Escalate to an agent in the team inbox with the conversation context.
Designed to stay in control
- Answers grounded in the knowledge base you provide
- Escalation rules so customers always reach a person
- Captured answers stored as contact attributes
- Works alongside chatbot flows and automations
- Conversation history visible to your team
- You decide which topics the AI agent handles
Start engaging customers on WhatsApp
Create your Zyveni account and connect through the official Meta tech provider in a few steps.