Customer Support

Support customers on the channel they already use

Answer support requests from a shared inbox, automate first responses and escalate to the right agent with the full conversation history.

Capabilities

Support essentials

Automation for the repetitive part, people for the rest.

Multiple agents handle conversations without collisions.

Acknowledge requests instantly with chatbot flows.

Resolve common questions from your knowledge base.

Categorise issues and keep internal context on the thread.

Know what is still open and what has been resolved.

Escalate to an agent whenever the customer needs one.

Create your Zyveni account and connect through the official Meta tech provider in a few steps.