Team Inbox
Manage customer conversations as a team
One shared inbox for every WhatsApp conversation. Assign agents, add internal notes, tag conversations and keep track of what is open, pending and resolved.
Team Inbox
Aarav — Open
Riya — Pending
Mohit — Resolved
Hi, is my order dispatched?
Yes — it left our warehouse today. Sharing the tracking link now.
Assigned: NehaTag: OrdersNote added
Capabilities
Inside the team inbox
Everything your team needs to answer customers accurately and on time.
Customer list
Browse conversations with search and filters by tag, status or agent.
Conversation window
Full message history with customer details alongside the thread.
Agent assignment
Assign a conversation to a specific team member or team.
Tags
Label conversations to organise topics and reporting.
Internal notes
Leave notes for teammates without messaging the customer.
Conversation status
Move threads between open, pending and resolved states.
Built for busy support teams
- No shared phone or personal device required
- Clear ownership for every conversation
- Context from contact attributes and history
- Consistent tagging for reporting
- Automation and chatbot handoff into the inbox
- Role-based access for agents and managers
Start engaging customers on WhatsApp
Create your Zyveni account and connect through the official Meta tech provider in a few steps.