Build automated WhatsApp workflows
Design workflows visually: start from a trigger, add conditions, send messages, run actions and schedule follow-ups — so routine conversations run without manual work.
Step 1
Trigger
Step 2
Condition
Step 3
Message
Step 4
Action
Step 5
Follow-up
Workflow building blocks
Compose simple or multi-step automations from clear, predictable steps.
Triggers
Start a workflow from an incoming message, keyword, tag change or campaign reply.
Conditions
Branch the flow based on contact attributes, tags or message content.
Messages
Send template or session messages at the right point in the flow.
Actions
Update attributes, apply tags, assign an agent or change conversation status.
Follow-ups
Schedule delayed follow-up steps when a customer does not respond.
Testing
Review the workflow path before you publish it.
Common automations
- Welcome messages for new conversations
- Keyword-based routing to the right team
- Reminders and follow-up sequences
- Order and appointment updates
- Lead qualification before agent handoff
- Away messages outside business hours
Start engaging customers on WhatsApp
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