E-commerce
WhatsApp messaging for online stores
Keep shoppers informed with order updates, recover abandoned carts and answer product questions in the same thread.
Capabilities
Store messaging use cases
Timely, relevant messages across the buying journey.
Order updates
Send confirmation, dispatch and delivery notifications.
Cart recovery
Follow up on abandoned carts with a helpful reminder.
Product questions
Answer sizing, availability and specification questions.
Catalogue sharing
Share product images and documents in conversation.
Post-purchase care
Collect feedback and offer support after delivery.
Repeat purchase prompts
Reach past buyers with relevant campaigns.
Good to know
- Template messages are required for business-initiated notifications
- Customer opt-in must be collected before marketing messages
- Replies are handled in the shared team inbox
- Contacts can be segmented by purchase behaviour attributes
- Automations can trigger follow-ups on customer replies
- Messaging charges follow applicable WhatsApp/Meta pricing
Start engaging customers on WhatsApp
Create your Zyveni account and connect through the official Meta tech provider in a few steps.