Chatbot
Create conversational automated flows
Guide customers through menus, answer repeat questions automatically and route each conversation to the right team — with a clean handoff to a human whenever it is needed.
Chatbot — Flow preview
Hi, I need help
Choose an option: 1) Order status 2) Talk to sales 3) Support
Option selected: 1Routed: OrdersHuman handoff
Capabilities
Chatbot capabilities
A structured bot experience that stays predictable for your customers.
Flow builder
Lay out chatbot steps visually and connect them into a conversation.
Automated replies
Answer frequent questions instantly, any time of day.
Menu options
Offer numbered or button-style choices to guide the conversation.
Customer routing
Send each request to the correct team based on the selection.
Human handoff
Transfer to a live agent in the team inbox with full context.
Fallbacks
Handle unrecognised replies gracefully instead of dead ends.
Where a chatbot helps
- First-response coverage outside business hours
- Frequently asked questions handled automatically
- Order or request status collection
- Qualification questions before an agent joins
- Department routing for larger teams
- Consistent answers across every conversation
Start engaging customers on WhatsApp
Create your Zyveni account and connect through the official Meta tech provider in a few steps.