Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for Zyveni platform subscriptions. Please read it together with our Terms & Conditions.

2. Subscription charges

Platform subscription fees are charged in advance for the selected billing period. Because the platform is made available immediately for the full period, subscription fees are generally non-refundable once the billing period has started.

3. WhatsApp and Meta messaging charges

Any credits or adjustments to messaging charges are determined by WhatsApp/Meta.

4. When a refund may be considered

• A duplicate payment or verifiable billing error.
• A charge taken after a cancellation request was confirmed.
• A prolonged platform-side failure that prevented use of the service and could not be resolved by our support team.

5. What is not eligible

• Unused time on an active billing period after voluntary cancellation.
• Account suspension or termination caused by a breach of our terms or WhatsApp/Meta policies.
• Template rejections, messaging limits, quality rating changes or account restrictions applied by WhatsApp/Meta.
• Change of mind after the billing period has started.

6. How to request a refund

Email support@zyveni.com within 7 days of the charge with your account email, invoice reference and the reason for the request. We may ask for additional details to verify the claim.

7. Processing time

Approved refunds are processed to the original payment method. Depending on your bank or payment provider, it may take 7 to 14 business days for the amount to reflect.

8. Cancellation

You can cancel your subscription at any time. Cancellation stops future renewals and access continues until the end of the current paid period.

9. Contact

For billing questions: support@zyveni.com or WhatsApp +91 92597 69300.