Privacy Policy

1. Information we collect

We collect information you provide directly to us when you create an account, contact us, or use the Zyveni platform. This includes your name, business name, email address, phone number, billing details and the official Meta tech provider account information required to connect your business number.

We also process the message content, contact lists, templates and conversation data that you or your customers submit through the platform in order to deliver the service.

2. Information collected automatically

• Log data such as IP address, browser type, device information and timestamps.
• Usage data such as feature interactions, campaign volumes and delivery events.
• Cookies and similar technologies used to keep you signed in and to remember preferences.

3. How we use information

• To provide, operate, maintain and improve the Zyveni platform.
• To send messages through the official Meta tech provider on your instruction.
• To process subscriptions, invoices and payments.
• To provide customer support and respond to your requests.
• To detect, prevent and address abuse, fraud, and security incidents.
• To comply with legal obligations and applicable WhatsApp/Meta policies.

4. Sharing of information

We do not sell your personal information. We share information only as necessary to run the service: with Meta Platforms for official Meta tech provider message delivery, with infrastructure and payment providers acting on our instructions, and where required by law or to protect our rights.

5. Your responsibilities as a sender

You are responsible for obtaining and maintaining valid opt-in consent from your recipients, for the lawfulness of the content you send, and for honouring opt-out requests. You act as the controller of your customer data and Zyveni acts as a processor on your behalf.

6. Data retention

We retain account and messaging data for as long as your account is active and thereafter only as long as needed for legitimate business, accounting or legal purposes. You may request deletion of your data by contacting support@zyveni.com.

7. Security

We use technical and organisational measures designed to protect information, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

• Access a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal retention needs.
• Withdraw consent or object to certain processing.

9. International transfers

Information may be processed on servers located outside your country. Where this occurs, we take steps to ensure an appropriate level of protection for the data.

10. Children

Zyveni is a business tool and is not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by email. Continued use of the service after an update constitutes acceptance of the revised policy.

12. Contact us

For any privacy question or request, email support@zyveni.com or message us on WhatsApp at +91 92597 69300.