Answers, fast
Common questions about setup, messaging and billing — plus direct access to our support team when you need a person.
Frequently asked
How do I connect my WhatsApp number to Zyveni?+
Sign up, open the setup wizard and follow the official Meta tech provider onboarding steps. You'll need a business number that isn't active on the WhatsApp consumer or Business app, plus your business details for verification.
Why was my message template rejected?+
Templates are reviewed by WhatsApp/Meta. Common reasons include promotional content in the wrong category, missing variable context, or wording that conflicts with messaging policy. Adjust the content and resubmit from the template manager.
Why aren't my campaign messages delivering?+
Check that the template is approved, the recipients have valid opt-in, the numbers are in international format, and your account is within its current messaging limit. Delivery status for each recipient is shown in the campaign report.
How do I add my teammates?+
Invite them from team settings and assign a role. Agents see assigned conversations, while admins can manage templates, campaigns and billing.
Where can I see my invoices?+
Invoices and billing history are available in your account billing section. For any billing question, email support@zyveni.com.
How fast does support respond?+
WhatsApp is the fastest channel, usually within business hours the same day. Email responses are prioritised by plan.
A searchable knowledge base is coming
We're building out detailed articles and troubleshooting walkthroughs. Until then, reach us directly and we'll help you through it.
- Account and number setup articles
- Template writing and approval tips
- Campaign troubleshooting checklists
- Automation and chatbot recipes
- Billing, plans and invoices
- Security and data handling questions